Member Management: How to Stop Chasing Renewals

For years, managing club members was an invisible job — but always present. Manually updating lists, sending payment reminders, chasing down renewals, losing track of contacts or invoices. It was time-consuming, but no one noticed… until something went wrong.

And things went wrong often.

That’s why some clubs decided it was time to move forward — to stop treating members like scattered files and start managing them like an active, connected community.

That’s where Tieplayer came in.

With integrated member management, clubs gained a full 360º view of each member: bookings, payments, history, membership plans, preferences — all in one place. No more calls, no need to cross-check databases — everything is synced and always up to date.

Automatic renewals solved one of the biggest pain points: uncertainty. The system renews each member’s subscription, generates the invoice, sends notifications and processes payment — no one has to remember. Members don’t forget. And the club doesn’t lose revenue.

On top of that, with custom membership plans, clubs can now offer different tiers — with pricing, benefits, billing cycles and conditions tailored to each profile. No more one-size-fits-all. Just clear value for different audiences.

For families or teams, shared account management allows reservations, payments and billing to be grouped under one account. Fewer misunderstandings. More clarity.

And how do you communicate with everyone?

Simple: with built-in communication tools, clubs can send push notifications, emails and in-app messages — to announce events, notify about renewals, share updates or run campaigns. No third-party tools needed. And yes, with real segmentation.

The digital wallet, fully integrated with billing, allows each member to pay instantly, use credits or renew their plan — no need to call the front desk. It’s faster, more autonomous, more modern.

Even legal documents and waivers are no longer a headache. Every form, agreement or digital signature is stored securely in each member’s profile, ready for review whenever needed.

And for clubs with more than one location, Tiemanager supports multi-club billing, keeping plans, profiles and payments synced across sites with complete consistency.

What used to be blind guesswork is now strategic. With interaction reports, the club can track behaviour patterns, booking frequency, payment trends and customer value. You know who’s engaged, who’s drifting, and where to act to improve retention.

Today, the club no longer just manages members.
It manages a community — with clarity, intelligence and constant connection.

Member management has stopped being an invisible burden.
It’s become a real advantage.